Privacy Policy

At Move Insights, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website to browse property data and purchase property insight reports.

Information We Collect

We collect information in the following ways:

Information You Provide

• Report Purchases: When you purchase a property insight report, we collect your name and email address to deliver your report and send your receipt.
• Account Registration: If you choose to create an account, we collect your name, email address, and password to manage your account and provide access to your purchased reports.
• Property Searches: We record the property addresses you search for to generate your reports and improve our service.

Information Collected Automatically

• Technical Data: We collect IP addresses, browser type, and device information to ensure our website functions correctly and to protect against misuse.
• Usage Data: We analyse how visitors use our website to identify trends and improve our services.

How We Use Your Information

We use the information we collect to:

• Generate and deliver your property insight reports.
• Process payments and send receipts for your purchases.
• Manage your account and provide access to your report history.
• Respond to your enquiries and provide customer support.
• Improve our website, reports, and services based on usage patterns.
• Detect, prevent, and address fraud or other unlawful activities.

Payment Processing

We use Stripe to process all payments securely. When you make a purchase, your payment card details are collected and processed directly by Stripe. We do not store your full card details on our servers. Stripe may use your information in accordance with their own privacy policy, which you can review on their website.

Third-Party Services

We work with trusted third-party services to operate our platform effectively:

Data Sources for Property Reports

Our property insight reports compile publicly available data from various UK government and public sources, including the Environment Agency, Energy Performance Certificate registers, planning authorities, and other official databases. This data relates to properties, not to you personally.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. For registered users, we keep your account information until you request its deletion. For guest purchases, we retain your details for as long as required to provide access to your reports and comply with legal obligations.

Your Rights

Under UK data protection law, you have rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to object to or restrict certain processing of your data.

To exercise any of these rights, please contact us using the details below.

Cookies

We use cookies to ensure our website functions correctly, to analyse usage patterns, and to protect against security threats. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.